…ya got it all wrong!

I was watching a sports show the other day and the topic of discussion was “What is the matter with [the local team]?”…7 straight losses; a long time key member of the team wanting to be traded; the Captain not happy with something.

The person being interviewed about how to handle the situation was the former Manager of another professional team in the same city.  His solution for this team was to “get a different attitude in the Front Office and drive that attitude throughout the organization”.  Tell everyone how they want them to behave, and make it happen.”

 YIKES!  No wonder he is a FORMER Manager!

In our own organizations, how much time do we spend listening to the “players on the field”…the people on the shop floor?  How often do we even talk to them?

Sorry Bobby.  That is NOT the way to get a better attitude in the rest of the organization.  You just don’t tell them to straighten up.  If you lay down an edict the frustration, resentment and anger will remain and the dysfunctional behavior of the team will just go underground and become that much harder to fix.

So, what should you do?

First, the Front Office should spend a little time LISTENING to the organization to get at the root of the issue.  Apparently, they are not doing that. Second, they should consider a little FLEXIBILITY in how they manage the team, and recognize that the players are stakeholders in the organization too.  Finally, they should INCORPORATE what they are hearing from the team in making some changes, and they should be prepared to accept responsibility for their own contributions to the problems and be willing to make changes to their own attitude.  After all, the TEAM goes far beyond the players on the field! 

In our own organizations, how much time do we spend listening to the “players on the field”…the people on the shop floor?  How often do we even talk to them?